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TERMS AND CONDITIONS
The General Conditions of Sale apply to all purchases made on the site:
They are freely available on our website. Before making a purchase, you are asked to carefully read these General Terms and Conditions of Sale. By placing your order on our website, you accept these General Conditions of Sale. We reserve the right to modify these General Conditions of Sale at any time and, in particular in consideration of possible normative changes.
Name of the site :
Operating company:
MOUNTAIN BIKE REUNION
RCS:
St-Denis de la Reunion B 894 657 956
SIRET:
89465795600021
The head office :
45 RUE ALEXIS DE VILLENEUVE 97400 SAINT-DENIS
Email:
CORPORATE NAME:
MOUNTAIN BIKE REUNION
Website URL address:
https://www.reunionmountainbike.com
President :
SASU BUSINESS CORPORATION
66 Champs Elysees Avenue
75008 Paris
Date of the last update of our General Conditions of Sale: 01/03/2023. The applicable General Conditions of Sale are those in force on the date of your order.
1. Object
These conditions govern sales by the company:
2 - Order
The "reunionmountainbike.com" site allows you to order from the company a selection of "tourist service" and "mountain bike rental" services, immediately online for delivery but also the sale of various merchandising products or mountain bike parts on La Meeting. Purchase requests from non-targeted countries cannot be accepted. You can also place your order by phone at +262 0692 214 500 from Wednesday to Friday (excluding Thursdays and public holidays) from 8 a.m. to 6 p.m. (Reunion time).
The products visible on the site are offered for sale within the limits of available stocks. Errors or modifications may exceptionally exist if an order for the same product was made simultaneously by 2 customers. However, if a product is unavailable after placing your order, we will inform you by email or telephone as soon as possible, offering you either to choose another item or to cancel your order.
In this case, if your bank account has been debited, we will reimburse you immediately. We ensure that the description and prices of the products displayed on the site are accurate at the time of sale. However, your order could not be accepted if significant errors had occurred on the site, in the description of the goods which you ordered or on their price. All prices and offers are subject to change.
The products are described and presented with the greatest possible accuracy. We have taken the greatest care to ensure that the images and colors of the products appearing on our site are as close as possible to reality, within the limits of the technique and in compliance with market standards. However, the images and colors displayed may have non-substantial errors depending in particular on the internet browser and/or your computer equipment. Accordingly, we are unable to guarantee the color accuracy of the Product upon delivery, which you acknowledge and agree.
To finalize your order, you must click on “Yes, I confirm my payment” Any internet order requires that you provide exact and complete information about yourself: your title, surname, first name, telephone, email address, billing and delivery addresses .
Any validation of payment carries the obligation of payment of the products by the consumer.
This Order Confirmation must contain all details of the goods you have ordered. You should review the details in the order confirmation and contact us immediately if an error has occurred. We advise you to print and keep a copy of this confirmation. We reserve the right to accept or reject any order.
After sending our order confirmation, we will endeavor to deliver your order as soon as possible. However, we cannot guarantee an exact delivery date, this will depend on the availability of the product in stock.
3 - Price
The company reserves the right to modify at any time and without notice the prices of the products offered on the Site:
The products are invoiced on the basis of the prices displayed on the Site at the time of placing your order.
Payment
The prices are displayed on the Website in euros. Payments must be made only on Paypal without third parties being able, in any case, to have access to it.
The society :
MOUNTAIN BIKE REUNION
Website :
https://www.reunionmountainbike.com
May have to ask you for certain additional information to avoid any act of fraud. This information will be used by the company exclusively to allow the completion of your purchase or to issue refunds in the event of any return of the products in accordance with these General Conditions of Sale or in the event that it is necessary to prevent or report to the authorities. skills the occurrence of fraud on the site. The company does not store any financial information on its servers or on its premises.
The order will be established inclusive of VAT. The prices take into account the VAT applicable on the day of the order. Any change in the applicable rate will be reflected in the prices of the products.
4 - Costs and delivery times
In Reunion, the delivery of products and services will be done on site at the RMB premises; in click and collect (products) or in delivery according to the means made available. We do not deliver outside Reunion Island.
The products ordered on the site benefit from a packaging according to the quantity and are shipped in a secure manner. If at the time of delivery, the original packaging is damaged, destroyed, torn open, you must then check the condition of the items. If they are damaged, you must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged).
Average delivery times in Réunion: from one (1) to two (2) working weeks (Free at a relay point)
These deadlines are given as an indication and are subject to variations, particularly during periods of high demand. However, the company would like to assure you that it will do everything possible to respect these deadlines and satisfy its customers as well as possible. Delivery can only take place with the agreement of the customer, the Paypal payment center (payment agreement) and the company.
The company reserves the right to refuse any order from a customer with whom there is a dispute relating to the payment of a previous or current order.
The company cannot be held responsible for the direct or indirect consequences of a cancellation of an order or a delay in delivery for any reason whatsoever and in particular in the event of disruption or strikes in postal services or transport and generally, in the event of events beyond his control. The delivery time is only communicated as an indication and any overrun cannot give rise to any damages, refusal of the goods or cancellation of the order.
Any failure to deliver more than two working weeks must be reported to our customer service. Any complaint made beyond one month after the date of validation of your order cannot be taken into account.
5 - Right of withdrawal
there are no rights of withdrawal for the order for the provision of services of the nature of the tourist activity which blocks working hours upstream and involves the presence of supervisors. The sale of products on the website is subject to the regulatory legal right in terms of withdrawal.
6 - Warranties
6.1 Compliance
All our clothes are guaranteed authentic, up to standard and inspected with the greatest care.
6.2 Return terms
If you were not satisfied with a product you purchased on our website, you are asked:
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inform our customer service as soon as possible by email at the following address:
6.3 Defective Product
If you unfortunately receive a defective or damaged product during transport, please contact our customer service as soon as possible within a maximum of forty-eight (48 hours) after delivery. Please provide the order number that appears on the delivery note, your email address and your telephone number. We will do our best to replace the item as soon as possible.
7 - Intellectual property
All models, texts, comments, works, illustrations and images reproduced on the website are reserved under copyright as well as intellectual property and for the whole world. Any other use constitutes counterfeiting and is sanctioned under intellectual property without the prior authorization of the company. Any total or partial reproduction of the catalog of the internal site is strictly prohibited.
8 - Privacy and personal data processing policy
Collection and processing of personal data
Email:
Website :
https://www.reunionmountainbike.com
You are informed and you accept that the company, in order to be able to identify you, to respond to your requests, to allow the ordering of products, to process your orders, to draw up the related invoices, to manage your requests from customer service as well as to provide the services of the website reserved for registered users who have declared that they want to benefit from them and to improve the Site or to comply with legal and regulatory obligations, of the company, collects personal data following:
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Opening and management of a customer account: you are asked for your last name, first name, address of usual residence, telephone number, e-mail address, means of payment; the use of this Data by the company is subject to your agreement when creating your account;
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Purchase on the site: when you connect to the site, it records, in particular, your surname, first name, connection data, use, location, delivery address, billing address and related data. to payment; the use of this data by the company is necessary for it to offer you its products and services and to send you your order;
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Navigation on the site: the pages of the site consulted during your visits, the advertisements on which you clicked and any search terms you entered on the site are also likely to be collected by the company. Cookies are used as part of the use of the site. You have the option of disabling cookies from your browser settings.
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Payment: as part of the payment for products ordered on the site, the latter records financial data relating to the user's bank account or credit card;
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Customer assistance: The company is required to use, in the context of a complaint or the exercise of your rights (legal guarantees, right of withdrawal, etc.), your surname, first name, telephone number, e-mail address, postal address. , information relating to your order, and in general your correspondence for the attention of customer service (emails and written letters);
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Site security and fraud detection: The company uses your surname, first name, telephone number, e-mail and/or postal address, information relating to your order and means of payment as well as any additional documents that may be requested from you in order to justify data concerning you, in the context of the security of the Site, the detection and prevention of fraud on the Site and means of payment, the fight against spam and abuse, the prevention and monitoring of payment incidents and even the fight against money laundering;
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Newsletters: in the event of subscription to the newsletter, the company uses the Data communicated during the opening and management of your customer account (in particular your surname, first name, address of usual residence, telephone number, e-mail address) and /or during a purchase on the site (in particular your surname, first name, connection data, use, location, delivery address, billing address) to send you newsletters by email; the use of this Data for this purpose by the company is subject to your agreement when creating your account and/or confirming your order.
10 - Credits and legal information
VAT :
THE MEETING
Host :
WIX
Copyright:
MOUNTAIN BIKE REUNION
Webmaster:
EF BRAINDESIGNER - ELODIE FREITAS
11 - Applicable law - Litigation - Mediation
These General Conditions of Sale are subject to French law, more particularly the French Consumer Code, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form.
The language of these General Conditions of Sale is the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.